Where do you ship?

We only offer shipping to the 50 US states, including Washington D.C. We do not offer international shipping at this time.
How much does shipping cost?

For US customers: We currently offer standard flat-rate shipping for $5.99 and free standard shipping when you spend $35 or more.
When will I receive my order?

For US Orders: Please allow 2-3 business days for order processing. Once your order has shipped, you can expect to receive your order in 3-5 business days. Please use the link in your shipping confirmation email to track your order.
Can I make changes to my order?

Once an order has been placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct!
What is your return policy?

Due to the nature of our products, we're currently unable to accept returns, refunds, or exchanges at this time. We appreciate and value your support of the GEMME brand, and we're committed to your satisfaction. If you encounter any issues with your order or have questions, please reach out to our team via email at hello@shopgemmebeauty.com. We're committed to ensuring you have a positive experience with our products.
What should I do if I received the wrong item or if I'm missing an item?

Please review your items immediately upon delivery! If your order is missing an item, please email our customer service team at hello@shopgemmebeauty.com within 7 days of confirmed delivery date to let us know of any issues.

Have more questions?

We're here to help! Reach out to our team with any questions or concerns, and we'll get back to us ASAP. If you're sending questions specific to your order, be sure to include your order number.

Please email us at hello@shopgemmebeauty.com